Where we deliver
We currently deliver to addresses in the United Kingdom only. We do not currently ship outside the United Kingdom.
Delivery cost
Delivery is free on every UK order. There is no minimum spend.
Processing and delivery estimates
We normally process and dispatch orders within 1–4 business days of order confirmation. Once dispatched, transit usually takes 4–7 business days. Most orders arrive within 5–11 business days from order confirmation.
Delivery dates are estimates, not guarantees. Delays can occasionally occur because of carrier disruption, customs checks, adverse weather or other circumstances outside our control.
Tracking
When your order is dispatched, we email tracking details to the email address used at checkout. Tracking can take a short time to show its first update after dispatch.
If your order is delayed
If your order has not arrived within 16 business days of order confirmation, email support@motivo-shop.com with your order number. We will investigate with the carrier and arrange a replacement or refund where an order is confirmed lost or undeliverable.
Changes to your delivery address
Please check your delivery address carefully before placing an order. If you need to change it, email support@motivo-shop.com as soon as possible. We can only make changes before the order is dispatched.
Contact
For delivery questions, email support@motivo-shop.com and include your order number.