Contact
We are a small UK-based online retailer of car accessories and in-car organisation products. However you reach us, we aim to reply within one business day (Monday to Friday, excluding UK bank holidays).
Email us
Email is the fastest way to reach us and the best route for anything about an order. Please include your order number so we can help straight away.
Our trading address
Motivo-Shop
61 Bridge Street
Kington
HR5 3DJ
United Kingdom
This is our registered trading address for correspondence. Please do not send returns or any goods to this address — see our refund policy for how returns work.
What we can help with
- Where is my order? Check the tracking link in your dispatch email first, then see our shipping information. If your order has not arrived within 16 business days of order confirmation, email us and we will investigate.
- Returns, cancellations and refunds — email us with your order number before sending anything back. Full details are in our refund policy.
- Faulty or damaged item — email us with your order number and a photo of the problem and we will put it right.
- Product questions — ask us before you buy if you are unsure whether something fits your vehicle.
- Privacy and your data — see our privacy policy.
Motivo-Shop is the trading name of Rosario Marino, a sole trader. We are not currently registered for VAT, so no VAT is charged on our prices.